PRIVACY POLICY

Last updated: 16 May 2026

This Privacy Policy explains how Kassanova Intimate Care (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you interact with our website:

  • Contact details (name, email address, phone number, shipping and billing address)

  • Order details (purchases, payment confirmation, delivery information)

  • Account information (if applicable, such as login details)

  • Customer support communications

  • Website usage data (such as pages viewed, device type, and IP address via cookies)

We may also receive information from third-party service providers such as payment processors, shipping partners, and platforms like Shopify.

How We Use Your Information

Your information is used to:

  • Process and fulfil orders

  • Manage payments and deliveries

  • Provide customer support

  • Communicate updates about your order

  • Improve our website and services

  • Send marketing communications (only if you opt in)

  • Prevent fraud and ensure website security

Cookies

We use cookies and similar technologies to improve your browsing experience, analyse website performance, and understand customer behaviour.

You may disable cookies through your browser settings, however some parts of the website may not function correctly.

Sharing Your Information

We do not sell your personal information.
We only share data with trusted third parties necessary to operate our business (such as payment processors, Squarespace, and delivery partners).

Data Security & Retention

We take reasonable steps to protect your personal information. However, no method of online transmission is completely secure.

We retain your information only as long as necessary to fulfil orders, comply with legal obligations, and support customer service.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw marketing consent at any time

To exercise these rights, please contact us via our website.

Contact

For any privacy-related enquiries, please contact us through the Concierge section on our website.