TERMS OF SERVICE
Last updated: 16 May 2026
By accessing or purchasing from Kassanova Intimate Care, you agree to be bound by the following Terms of Service.
General Conditions
We reserve the right to refuse service to anyone at any time.
You agree not to use our products or website for any unlawful or unauthorised purpose.
All content on this website (including images, branding, and product descriptions) is the property of Kassanova Intimate Care and may not be used without permission.
Products & Availability
We aim to display all products as accurately as possible, however we cannot guarantee that colours or details will appear exactly the same on all devices.
We reserve the right to modify or discontinue products at any time without notice.
Orders & Pricing
We reserve the right to refuse or cancel any order at our discretion.
Prices are subject to change without notice. We are not responsible for pricing errors or inaccuracies.
Shipping & Delivery
Shipping timeframes are estimates only. We are not responsible for delays caused by postal services, customs, or external carriers.
Returns & Refunds
Returns are only accepted in the case of:
defective items
incorrect orders
incomplete shipments
We do not offer returns or exchanges for change of mind due to hygiene reasons.
Liability
We do not guarantee uninterrupted or error-free use of our website.
To the fullest extent permitted by law, Kassanova Intimate Care is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Third-Party Services
Our website is hosted on Squarespace and may include third-party tools or links. We are not responsible for the content, policies, or practices of external websites.
Governing Law
These Terms are governed by the laws of Australia.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website indicates acceptance of any changes.
Contact
For any questions regarding these Terms, please contact us via the Concierge section on our website.