Shipping Policy

At Kassanova Intimate Care, every order is thoughtfully prepared and carefully packaged to ensure your products arrive beautifully and discreetly.

Australia — Standard Delivery

Enjoy complimentary standard shipping on all Australian orders over $100 AUD.

For orders under $100 AUD, a flat shipping rate of $9.95 AUD applies.

Orders are dispatched via Australia Post, with estimated delivery within 2–5 business days once shipped.

Australia — Express Delivery

Express shipping is available for a flat rate of $19.95 AUD.

Orders are sent via Australia Post Express, with estimated delivery within 1–3 business days once dispatched.

International Delivery

We proudly ship worldwide. International shipping rates begin from $29.95 AUD.

Delivery timeframes may vary depending on your location, customs processing, and local postal services.

Processing Times

Please allow 1–3 business days for order processing prior to dispatch during standard trading periods. During launches, promotions, or high-volume periods, processing times may be slightly extended.

Discreet Packaging

All orders are shipped in discreet packaging for your privacy and comfort.

Shipping Information

Once your order has been dispatched, you will receive a confirmation email with tracking details to monitor your delivery.

Please ensure all shipping information provided at checkout is correct, as Kassanova Intimate Care is not responsible for delays or lost parcels due to incorrect address details.

Questions & Support

For any shipping enquiries, please contact us via the Contact page on our website and our team will be happy to assist you.