Returns & Refunds Policy

At Kassanova Intimate Care, each product is created for intimate, personal use and is carefully prepared with the highest hygiene standards in mind.

Change of Mind

For hygiene reasons, we are unable to offer returns or exchanges on any products due to change of mind after purchase. We appreciate your understanding, as this policy ensures the safety, integrity, and quality of every item we deliver.

Damaged, Incorrect, or Incomplete Orders

In the unlikely event that your order arrives damaged, incorrect, or incomplete, we will gladly resolve the issue for you.

You may choose between:

• A full refund, including the original shipping cost, or

• A replacement sent to you at no additional cost, with free delivery

We kindly ask that any concerns be raised within a reasonable timeframe after receiving your order so we can assist you promptly.

How to Request Assistance

If you experience any issues with your order, please contact us via the Concierge section on our website. Our team will review your request and respond as soon as possible with care and priority.